GENERAL STUDIO POLICIES
 

  • As of June 2, masks are required for unvaccinated people only. If you are vaccinated, you no longer need to wear a mask in class. We follow CDC guidelines when setting COVID policies. Policies update regularly as guidance changes, and we will update the website as things evolve.
     

  • We have transitioned to a cashless studio! Please bring your credit card for payments or save your credit card to your Mindbody account for easy breezy transactions.
     

  • Minors: You must be 16 years or older to take classes with us and have a parent or guardian's written consent. We ask that the parent/guardian come to the studio with you to sign a waiver 10-15 min before your first class. We also ask that the parent or guardian wait in the lobby for the first class to make sure everyone feels comfortable.

DROP-IN CLASS POLICIES
 

  • Single ($25) Drop-In Class credits expire **3 MONTHS** after date of purchase
     

  • 5- and 10-Class Packs expire **3 MONTHS** after date of purchase
     

  • Don't apply lotion or greasy oils at least 24 hours before a pole class--for your safety, and the continued safety of everyone using our equipment. Don't wear rings or bracelets, these scratch up the poles, and scratched-up poles = slippery poles
     

  • Minimum of 2 students (live) or 3 students (virtual) signed up at least 12 hours prior to class is required in order for a class to happen. You can see how many students are signed up on our Schedule page. You should receive an email if your class is cancelled, but sometimes our emails are eaten by spam filters, so please check the schedule before heading to class!
     

  • Single and class packages are nontransferable (this means you can't buy a 10 pack and split it with a friend. It also means you can't bring a friend to class using one of the classes on your 5-Class Pack. But you CAN easily pay for your friend or family member at checkout (SEE INSTRUCTIONS HERE).
     

  • If you arrive more than 10 minutes after the class start time, you will not be able to join the class. You will be considered a "Late Cancel" (see cancellation policy below). Every class requires a warm-up. If you are late, then you are missing an important part of the class. The warm-up increases muscle efficiency, reduces potential for injuries, and prepares your body for the movements being performed in class.
     

  • WAITLISTS: Many of our classes sell out in advance, especially with the limited capacity due to COVID-19. It is common to be added to the class from the waitlist, especially on the same day of class. If/when a spot opens up, you will receive an automated email notifying you that you are now signed in the class. You can be moved from waitlist to class up to 2 hours in advance of the class start time.
     

  • EARLY CANCELLATION: Cancelations made more than 12 hours before the class's start time will post the class credit back to your account for you to use at a future date. Cancelations within 12 hours of the class time will result in a forfeit of your class payment.
     

  • LATE CANCELLATION: Canceling your spot in class less than 12 hours before the class's start time. You will lose that class credit, but late-canceling allows waitlist and stand-by students the opportunity to attend an otherwise full class. 

 

SERIES AND WORKSHOP POLICIES
 

  • Specialty workshops (guest instructors and holiday events) are refundable or transferable until 14 days prior to the start date
     

  • Series (Intro & Pole Fundamentals) are refunded or transferable until 5 days prior to the start date
     

  • By transferable, we mean you can transfer the cost of your workshop to other classes, workshops, merchandise. Not to another person.

  • We send email notifications to remind you of upcoming workshop enrollments, so please remember to check your email! If you didn't receive a confirmation email after you enrolled, it means we're being tragically digested by your spam folder. In that case, add support@dollhousepoledance.com to your contact list.
     

  • If you miss your entire session without contacting us beforehand, we unfortunately cannot offer refunds, or transfer your past workshop payment to an upcoming session. But with enough notice prior to your workshop's start date, we can move mountains...or just your workshop! Contact us ;)
     

  • WAITLISTS: Most of our 4 and 6-week series sell out in advance, especially with the limited capacity due to COVID-19. If a series is full, you can sign up to be on the waitlist. It is common to be added to the series from the waitlist, especially as we get closer to the series start date. If/when a spot opens up, you will receive an automated email notifying you that you are now enrolled in the series. You can be added to the series automatically up to 8 hours in advance of the series start date.
     

  • EARLY CANCELLATION: Cancelations made earlier than one week will post the series credit back to your account for you to use at a future date. Cancelations within one week of the series start date will result in a forfeit of your series payment. If you are on a waitlist and you know you cannot make the series, please remove yourself from the waitlist to avoid being automatically enrolled and charged if/when a spot becomes available.
     

  • LATE CANCELLATION: Canceling your spot in a series less than 7 days before the series start date. You will lose that series credit, but late-canceling allows waitlist and stand-by students the opportunity to attend an otherwise full series. 

 

SERIES MAKE-UP'S:
 

  • If you miss a series class (not including specialty workshops), you can make up your missed class in the following manner:
     

    • Intro to Pole (or any non-specialty 60-minute workshop): Make up at any OPEN POLE session. Maximum 1 missed class can be made up per session.
       

    • Pole Fundamentals (or any non-specialty 90-minute workshop): Make up at any 2 OPEN POLE sessions. Maximum 1 missed class can be made up per session.
       

  • Only 1 missed workshop class can be made up per session.
     

  • Make-up classes are only applicable DURING the session of your missed workshop class.

 

PRIVATE LESSON POLICIES
 

  • Private lessons must be paid for in advance.
     

  • No-shows to private lessons will be assessed a $10 fine.

 

MONTHLY MEMBERSHIP POLICIES
 

  • When you enroll for our Monthly Membership, you're entering into an auto-pay contract. We do not offer Monthly Memberships on a month-to-month basis. This is what enables us to offer you highly discounted classes when you enroll in this program! So you must remember to cancel your membership in order to stop being charged.
     

  • Monthly Memberships allow you to take up to 15 classes/month.
     
  • Because of the low cost per class of this program and the limited amount of space in classes, we must cap the amount of students who take out Monthly Memberships to 6. We're currently at capacity, but we'll notify everyone when a Membership becomes available -- be sure to follow us on Instagram, Facebook, and subscribe to our Newsletters.
     
  • Monthly Memberships are for drop-in classes only. Workshops and Open Pole sessions are not included.
     

  • Unlike most gyms offering this program, we have no commitment periods on Monthly Memberships. This means we do not require you to commit to this program for a certain amount of months in order to reap the benefits. But we do need 7 business days' notice on cancellations. We cannot be responsible for refunding past payments if you forgot to cancel your membership.
     

  • There is a $10 fee is charged to Monthly Memberships who late cancel or no-show on classes. To help you avoid these fees, we've widened the late-cancel window on drop-in classes to 12 hours before class. 
     

    • EARLY CANCELLATION: Canceling your spot in a class with 12 or more hours' notice. If you can't make a class you enrolled for, log in and EARLY CANCEL to avoid fees.
       

    • LATE CANCELLATION: Canceling your spot in class less than 12 hours before the class's start time will result in a $10 fee. (We hate to have to do this, as we hate fees too, but it's the best way to ensure a happy, fun studio for all. This ensures anyone who wants a place in class can get one, and will prevent classes from running if they fall below the minimum of 3 students)
       

    • If you arrive more than 10 minutes after the class start time, you will not be able to join the class. You will be considered a "Late Cancel". Every class requires a warm-up. If you are late, then you are missing an important part of the class. The warm-up increases muscle efficiency, reduces potential for injuries, and prepares your body for the movements being performed in class.